1. What information do we collect?
• Information that you give us when you enter information on certain pages of the site or when you contact us by telephone or e-mail. This may be your surname, first name, postal address, landline and/or mobile telephone number or even your e-mail.
• Information we collect using cookies and other tracking technologies, such as information about the device you are using, your IP address, usage and location data.
2. What do we do with your information?
We use the information you give us to provide service and support and to respond to your requests and queries. We use the information we collect to administer our site and improve your browsing experience. As required by law, we will only retain your personal information for as long as necessary to fulfill the purpose for which it was provided. For a request via our contact form, your data will be deleted after processing it. We perform a periodic review on this data to ensure that it is still necessary for us to retain it. Your personal information is not shared with third-party organizations or transferred abroad.
3. Data Security
We adopt technical and organizational measures to protect your data as completely as possible. In order to protect your data against unwanted access, we use data encryption. The data collected on this site circulates between your computer and our server and vice versa via the Internet using a 256-Bit TLS (Transport Layer Security) encryption protocol.
However, we will not use encryption if you only provide generally accessible information to us. In order to secure the transmission of sensitive data, such as bank and credit card information, and in order to protect the data from misuse, we use an encryption protocol for data in transit (SSL, Secure Socket Layer ).
4. Your rights
As a valued user of our site you have the right to request details of the personal information which we hold about you and the reason for its processing (you can check in the legal basis on which we rely to process your informations). You have the right to object to this processing if you wish, but remember that if you object, it may affect our ability to carry out the above tasks for your benefit. In addition, you have the right to demand the correction of incorrect data and the deletion of those which are inappropriate or no longer necessary. If you are seeking to exercise any of your statutory rights, please let us know
send your request to contact@phoenix-international.com. Your request will be reviewed by our Data Protection Officer. A response to your request will be sent to you in writing within a reasonable time (one month in principle, but we may notify you that we need more time to process your request). We expect our procedures to deal with your requests fairly and quickly.
5. Contact us
Our corporate name is PHOENIX INTERNATIONAL, SàRL registered with the RCS of STRASBOURG under the number 892145038, and head office located at 5 rue de l'Industrie 67240 Bischwiller. Our telephone number is +33 (0)6 59 11 96 80 Our legal representative is Maxime DUTSCHER. The site is hosted by Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855 Luxembourg. You can contact our Data Protection Officer at contact@phoenix-international.com. If you no longer wish to receive information from us, simply follow the "unsubscribe" link in the email we sent you or reply "stop" if we contacted you by SMS.
Keep in mind that even if you unsubscribe, we may still send you information relating to any account you still have with us (for example, a request you may have made by email). If you wish to exercise any of your statutory rights or if you have any comments, questions or complaints about the collection or use of your personal information, please direct your request to contact@phoenix-international.com
6. Law applicable to data protection
Any personal information that you will be required to transmit to PHOENIX INTERNATIONAL is subject to the provisions of Law No. 78-17 Informatique et Libertés of January 6, 1978, amended by the law of August 6, 2004 and the General Regulations on Data Protection.
7. Changes to our privacy policy
Our privacy policy is subject to regular review. This Privacy Policy was last updated on February 21st, 2022 and this version number is 1.